QUESTIONS?
Here are some FAQs:
Can i still book an event if i don’t have any pets?
Absolutely! We cater to all parties regardless if you don't have any furry friends to bring. We are always happy to make substitutions to accommodate to your party.
What is the reschedule/ cancellation policy?
If you have to reschedule, please notify us AT LEAST 1 week in advance, but please notify us as soon as possible so we can accommodate to you.
The 20% non-refundable deposit fee will be forfeited if you have to cancel for any reason. Bookings can be cancelled within 24 hours with a full refund.
What region of the bay area are you servicing?
REGIONS: Alameda County, The East Bay, San Francisco, and San Jose.
LOCATIONS: We offer setups at public parks, beaches, and at the comfort of your own home (backyard). Travel fees may apply.
If you aren’t sure whether your desired picnic location qualifies for service, feel free to inquire hello@pawsandpicnics.com and confirm before completing your booking process.
what if i’m late?
We understand that certain circumstances may cause unforeseen delays so we have a 10-minute grace period. Please let us know as soon as possible if you are running late so we can plan accordingly. Any delayed time subsequent to the grace period will be counted towards your scheduled time slot. Failure to communicate within 10 minutes past your scheduled event time will be counted as a no-show.
Can i BRING MY OWN FOOD?
Yes! Feel free to bring your own food. Plates, cups, and silverware will be provided. We also offer limited catering services including charcuterie boards and 3-tier desserts. Take a peek at our Add-Ons page for more details!
do i need to clean up after the picnic?
Don’t worry about it! All you need to do is show up and enjoy your picnic. When it is over, wait for our team to arrive, and we will clean everything up.
what if it rains on the day of my event?
We understand that weather circumstances are out of our control, so we will give you the opportunity to reschedule your event to another available date or relocate your event to an indoor location of your choice. The cancellation policy will remain a 20% non-refundable deposit fee.
can i add additional hours to my picnic?
All our picnics have a standard time of 2 hours. However, if you'd like more time (additional 2 hours max), it can be added during the checkout process. You will be able to make adjustments based on availability; so the sooner the better! No adjustments can be made 1 week prior to your scheduled event.
can i leave prior to my scheduled time?
Yes! Just as long as you stay at the picnic area until our team arrives on site. Please notify us as soon as possible so we can plan accordingly.
Can i bring another pet instead?
Yes! All pets are welcome to join. Since dog treats are included in the packages by default, please let us know what pet you plan to bring along so we can accommodate to you!
what are the maximum number of guests allowed?
As of now, 30 guests are the maximum allowed if you require table setups for each attendee. These particular bookings will be made through Large Pawty Inquiries. For other attendees who don’t require a table setup, there is no limit to however many guests you’d like to invite! We will be expanding to larger parties very soon, so make sure to sign up in our emailing list to be the first to know about all our updates!
what if something gets damaged / Lost?
As a new small business, our inventory is very limited. We take our time to inspect our equipment and make sure they are in the best condition for your enjoyment. If, for any reason, something gets damaged and/or lost during your appointment time, you will be held responsible to pay for a replacement. Additional fees may apply depending on the damaged/ lost item.
